01
She learns the shop.
What you sell, when you are open, and the number customers already call.
Product
Aria
She answers the shop phone as if she works there.
On the phone
Caller. Can I get a margherita for collection?
Aria. Collection, margherita. That's £11. Ready in twenty minutes.
02
You stay in charge.
Change a price, mark something sold out, or pause Aria. The next call uses it.
03
She answers first.
Say person, or press 0, and the caller reaches the team. The request lands on WhatsApp in the shop.
Shops she already speaks for
Restaurant and takeaway
The order, the extras, collection or delivery, then the total read back.
Salon and barber
Cut, colour, or nails, with a preferred stylist and a time. The salon confirms before it is booked.
Reservations and the counter
How many people, which day, and what time. A deli preorder works the same way. Allergy questions go to a person.
Everyone else
Opening times, the questions you get every day, and a clear message for the team.